Terms & Conditions

We guarantee that all products are hand-carved from 100% natural stones. No synthetic or machine-made items are sold. Slight variations in shape, size, and color are natural and proof of authenticity.

Every product is individually hand-carved, so minor differences from the displayed images are expected. This is not considered a defect.

All prices are quoted in USD (United States Dollar) unless otherwise mentioned. Currency conversion rates may vary and are the responsibility of the buyer.

Full payment must be made in advance before processing your order. We accept PayPal, Bank Transfer, etc. Orders without confirmed payment will not be processed.

For ready products, dispatch is within Next working days after payment confirmation. For custom orders, product may take 2–6 weeks, depending on complexity.

We ensure safe, secure, and protective packaging for all parcels. However, minor cosmetic damage to the outer packaging caused during transit will not be grounds for a return or refund.

International orders are shipped via trusted couriers (e.g., DHL, FedEx, UPS). Shipping method depends on destination, parcel size, and buyer preference.

Shipping costs are calculated based on weight, dimensions, and destination. Any additional customs, import duties, or taxes are the buyer's responsibility. (For better and accurate shipping information please contact us before ordering)

We are not responsible for custom delays, inspections, or import restrictions in your country. Buyers must ensure the ordered items are allowed in their country.

All parcels include necessary export documents (Invoice, AWB, HSN Code, Certificate of Origin if required). Any special documentation requests must be communicated before dispatch.

Any delays due to customs clearance are beyond our control and are not grounds for cancellation, refund, or compensation.

Delivery time varies from 3–12 working days depending on location and customs processing. This is only an estimate, not a guarantee.

Once the parcel is handed over to the courier, all transit risks pass to the buyer. We will assist in tracking but are not liable for loss or damage caused by courier or customs.

Buyers may request shipping insurance for an extra fee. Without insurance, lost or damaged parcels will not be compensated.

If a parcel is damaged during transit and insurance was taken, we will assist with a claim. If insurance was not taken, we are not responsible for any compensation.

If the buyer refuses delivery or fails to collect the parcel, no refund will be issued. Any return shipping charges will be the buyer's responsibility.

Buyers must provide accurate and complete shipping details. We are not responsible for parcels lost due to incorrect addresses.

Address changes after dispatch are not possible. If the buyer provides a new address after dispatch, additional courier charges will apply (if allowed by courier).

If a parcel is returned due to wrong address, customs refusal, or non-payment of import duties, return shipping costs and any damage during return transit will be deducted from any possible refund (if applicable).

If the parcel is returned, it will not be reshipped without the buyer paying full shipping charges again.

We are not liable for delays caused by natural disasters, political issues, strikes, pandemic restrictions, or courier operational delays.

All product images on our website/social media are actual photographs. However, due to natural stone variations and lighting effects, the actual product may look slightly different.

Custom designs cannot be canceled once production has started. Any advance payment for custom orders is non-refundable.

Minor weight differences (±10 grams for small items, ±50 grams for large items) are natural due to hand-carving and will not be considered a defect.

Our products are sold as decorative or spiritual items. Any healing properties mentioned are based on traditional beliefs and are not medical claims.

We are not responsible for any misuse, damage, or injury caused by the product after delivery.

All communication will be done in English via email, WhatsApp, or other agreed platforms. Buyers must check their emails/messages regularly for updates.

All disputes are subject to the jurisdiction of Jaipur Rajasthan India courts only, and Indian law will apply.